1. Who we are
Click Click Boom is a product of Studio Four Sixty. This policy explains how Studio Four Sixty ("we", "us", "our") handles personal information collected through the Click Click Boom website at www.clickboom.co.za. We are committed to protecting your personal information and to processing it lawfully in line with the Protection of Personal Information Act 4 of 2013 (POPIA).
For the purposes of POPIA, the responsible party is:
Click Click Boom trading as Studio Four Sixty
This policy explains what we collect, why we collect it, who we share it with and what rights you have.
2. What information we collect
Information you give us through forms
When you complete a form on our website, we collect the information you choose to enter. This typically includes:
Your name and surname
Your email address
Your contact number
Your company or business name
The content of any message, brief or enquiry you send us
Any other details you choose to include
Information collected automatically
We use Google Analytics on this website. When you visit, Google Analytics collects technical and behavioural information about your visit, including:
Your IP address, which Google truncates or anonymises
Device type, operating system and browserApproximate location, usually at city or region level
Pages you view, time spent on each page and links you click
The website or search term that referred you to us
Whether you are a first time or returning visitor
This information is statistical. We do not use it to identify you personally.
3. Why we process your information
We process your personal information for the following purposes:
To respond to your enquiry and to communicate with you about it
To provide you with a quote, proposal or the Click Click Boom services you asked about
To keep a record of our correspondence with you
To understand how visitors use our website so we can improve it
To comply with any legal or regulatory obligation that applies to us
Our lawful basis for processing under POPIA is one or more of the following: your consent, the performance of a contract or steps taken at your request before entering into one, compliance with a legal obligation, or our legitimate interests in operating and improving our business.
You are not obliged to give us your personal information. If you choose not to complete a form, we will simply not be able to respond to you.
4. Cookies and analytics
Our website uses cookies and similar technologies. A cookie is a small text file placed on your device that helps a website remember your visit.
We use:
Essential cookies, which are needed for the website to function correctly
Analytics cookies set by Google Analytics, which help us measure traffic and understand how the site is used.
You can block or delete cookies through your browser settings at any time. Blocking essential cookies may affect how parts of the website work.
If you would prefer that Google Analytics does not measure your visit, you can install the Google Analytics opt out browser add on at https://tools.google.com/dlpage/gaoptout.
Google's own privacy practices are set out at https://policies.google.com/privacy.
5. Who we share your information with
We do not sell or rent your personal information to anyone.
We may share it with the following categories of operator, and only to the extent that they need it to provide a service to us:
Our website hosting and form processing providers
Google, as the provider of Google Analytics
Our email and cloud storage providers
Professional advisors such as accountants or attorneys, where necessaryAny authority or regulator where we are legally required to disclose information
Where an operator processes personal information on our behalf, we require them to keep it confidential and to apply appropriate security safeguards.
6. Transfers outside South Africa
Some of our service providers, including Google, store and process information on servers located outside South Africa. Where personal information is transferred across borders, we take reasonable steps to ensure that the recipient is subject to laws, binding corporate rules or a binding agreement that provide a level of protection substantially similar to POPIA, as required by section 72 of the Act.
7. How long we keep your information
We keep the information you submit through our forms for as long as is necessary for the purpose it was collected for, and thereafter for as long as we are required to keep it by law. Enquiry records are generally kept for 1 month, after which they are deleted or de-identified.
Google Analytics data is retained according to the retention period set in our Google Analytics account, which is currently14 months / 26 months
8. How we protect your information
We apply reasonable technical and organisational measures to protect personal information against loss, damage, unauthorised access and unlawful processing. These include secure hosting, access controls, encrypted connections and limiting access to the people who need it.
No method of transmission over the internet is completely secure. While we do our best to protect your information, we cannot guarantee absolute security.
If we have reasonable grounds to believe that your personal information has been accessed or acquired by an unauthorised person, we will notify you and the Information Regulator as required by section 22 of POPIA.
9. Direct marketing
We will only send you marketing communications if you have asked us to, or if you are an existing customer and the communication relates to similar services. Every marketing message we send will include a way to unsubscribe. You can also opt out at any time by emailing us at hi@clickboom.co.za
10. Your rights
Under POPIA you have the right to:
Ask what personal information we hold about you and request a copy of it
Ask us to correct or update information that is inaccurate, misleading or out of date
Ask us to delete or destroy information we no longer have a lawful reason to keep
Object to the processing of your personal information on reasonable grounds
Withdraw your consent at any time, without affecting processing that happened before you withdrew it
Lodge a complaint with the Information Regulator
To exercise any of these rights, email us at hi@clickboom.co.za. We may ask you to verify your identity before we act on your request. Access requests are handled in terms of the Promotion of Access to Information Act 2 of 2000 (PAIA) and a prescribed fee may apply.
11. Complaints
If you are not satisfied with how we have handled your personal information, please contact us first at hi@clickboom.co.za so that we can try to resolve the matter.
You also have the right to complain directly to:
The Information Regulator (South Africa) Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191 General enquiries: enquiries@inforegulator.org.za POPIA complaints: POPIAComplaints@inforegulator.org.za Website: https://inforegulator.org.za
12. Children
Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from children without the consent of a parent or guardian. If you believe we have collected information from a child, please contact us and we will delete it.
13. Links to other websites
Our website may contain links to other websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies before submitting any personal information to them.
14. Changes to this policy
We may update this policy from time to time to reflect changes in our practices or in the law. The updated version will be posted on this page with a revised "last updated" date. Please check back occasionally.
15. Contact us
If you have any questions about this policy or about how we handle your personal information, contact:
hi@clickboom.co.za
